Help Center
An overview of questions and answers on the most important topics.
Check out our new Help Center for additional information
Frequently asked questions from our corporate customers
In principle, Eye-Able is suitable for everyone. However, the functions are aimed particularly at older people and people with disabilities. However, people who spend a lot of time in front of the PC every day also benefit from its use. The assistance software from Eye-Able is not aimed at blind users, as they use their own aids. However, the proportion of fully blind people is only a very small part of the people in the spectrum of visual impairments.
The installation is done via a simple interface to our server. The interface can be integrated into your website with a few lines of predefined code. We do the rest!
With the possibility of individualizing your content, you offer all users equal access to your information. Through contrast mode, sound output and many other functions, your visitors are able to customize your content according to their individual needs through Eye-Able.
Contrast ratios, font sizes and keyboard navigation are specifications of WCAG and BITV. Through Eye-Able you will be supported to comply with certain accessibility standards. To check the WCAG guidelines, we also offer the WCAG checking software, which checks the page for errors in the code. Full accessibility and therefore full legal compliance can only be implemented through customization - feel free to contact our support for more information and advice on this matter!
Frequently asked questions from our private customers
For this you should first of all download our extension in the Chrome Store, this is free for now and find here. For Mozilla Firefox find the extension here. If you are using the Microsoft Edge browser, please click here.
For this, you just need to purchase the item listed above on this page. Then you can send your license to your browser here, contact our technical team for this. You will then receive an installation link. Press the "Synchronize now" button - your data will be sent to the extension automatically, you don't need to do anything else!
As long as you log in with your browser account that was used to make the purchase, you can use Eye-Able® on multiple devices.
Purchase questions
We offer a 14-day trial period for all our products. There are no costs for you until the end of the trial period. You can cancel Eye-Able at any time during this period.
Through our payment service provider PayPal, you have the option of paying via PayPal, credit card and direct debit (SEPA). Your account will only be debited after the 14-day trial period has expired.
For public institutions, we create individual offers based on your needs. Simply enter your data in our contact form. Our accessibility experts will then be happy to contact you.
Integration issues
The integration of Eye-Able is designed so that you can easily complete it within 5 minutes. There are extensive instructions available for this, which you can find here.
You are completely free to choose whether you host the software on your own server or obtain it via the system we provide. Instructions for hosting yourself can be found here, instructions for moving from our servers to your own can be found here.
Changes will be visible either after a few days or immediately after deleting your cache.
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