AGID: Live platform to check accessibility

The journey toward a more inclusive digital world is moving forward. Starting January 2026, the new AGID Platform will go live on the AGID website.

As we explained in our May 22, 2025 update, AGID has opened a public consultation on the new Accessibility Guidelines, developed under Legislative Decree 82/2022, which implements the European Accessibility Act (EAA).

The goal is to help businesses that offer digital products and services comply with the law and make their websites accessible to people with disabilities. The Guidelines are especially important because they come directly from AGID, the national authority responsible for oversight.

A key part of AGID’s monitoring process will be the new platform, whose launch—initially planned for June 2025—has now been moved to the end of the year. The platform will:

• Collect accessibility complaints from citizens
• Ensure that businesses comply with legal requirements

This system benefits not only users and institutions, but also companies, simplifying how they manage their compliance duties. Through the platform, businesses will be able to submit:

• Cases of non-conformity, including details and planned fixes
• Cases where requirements create a disproportionate burden or require substantial changes

AGID has also clarified several important points:

• Accessibility compliance should follow WCAG 2.1, with the recommendation to start designing for WCAG 2.2
• Accessibility Manager: organizations can appoint a dedicated accessibility lead
• Accessibility by Design: accessibility should be integrated from the start of every new digital project
• Supplier contracts must explicitly include accessibility requirements and testing with assistive technologies

AGID will also provide a checklist based on WCAG 2.1.

But what does digital accessibility really mean for AGID?
Not just a legal obligation—it’s a way to foster inclusion and improve everyday life for people with disabilities, while also creating business opportunities for companies.

AGID has reinforced this message through several initiatives, including its participation in GAAD (Global Accessibility Awareness Day) and recent statements by its Director General, Mario Nobile, who announced that the new platform will be available by the end of the year. It will collect user reports, trigger an internal review, and—if needed—lead to financial penalties based on the severity of the issue and company size.

Beyond sanctions, there’s also a cultural aspect: accessible digital services lead to better experiences and more business opportunities. AGID has allocated around €80 million of PNRR funding so that public institutions can improve digital services and adopt assistive technologies.

The message is clear: accessibility isn’t just an obligation—it’s the future.
And Eye-Able is here to support you every step of the way.