Help Centre
An overview of questions and answers on the most important topics.
Frequently asked questions from our corporate customers
Our business partners ask themselves these questions from time to time.
For whom is Eye-Able® suitable?
In principle, Eye-Able® is suitable for everyone. However, the functions are aimed particularly at older people and people with disabilities. However, people who spend a lot of time in front of the PC every day also benefit from its use. The assistance software from Eye-Able is not aimed at blind users, as they use their own aids. However, the proportion of fully blind people is only a very small part of the people in the spectrum of visual impairments.
How easy is the installation of Eye-Able®?
The installation is done via a simple interface to our server. The interface can be integrated into your website with a few lines of predefined code. We do the rest!
How do my visitors benefit from Eye-Able®?
With the possibility of individualizing your content, you offer all users equal access to your information. Through contrast mode, sound output and many other functions, your visitors are able to customize your content according to their individual needs through Eye-Able® .
How does Eye-Able® help me implement the WCAG and BITV guidelines?
Contrast ratios, font sizes and keyboard navigation are specifications of WCAG and BITV. Through Eye-Able® you will be supported to comply with certain accessibility standards. To check the WCAG guidelines, we also offer the WCAG checking software, which checks the page for errors in the code. Full accessibility and therefore full legal compliance can only be implemented through customization - feel free to contact our support for more information and advice on this matter!
How can I install Eye-Able® in Google Chrome, Microsoft Edge or Mozilla Firefox?
For this you should first of all download our extension in the Chrome Store, this is free for now and find here. For Mozilla Firefox find the extension here. If you are using the Microsoft Edge browser, please click here.
How do I license my Eye-Able® browser extension?
For this, you just need to purchase the item listed above on this page. Then you can send your license to your browser here, contact our technical team for this. You will then receive an installation link. Press the "Synchronize now" button - your data will be sent to the extension automatically, you don't need to do anything else!
Can I use Eye-Able® on multiple devices?
As long as you log in with your browser account that was used to make the purchase, you can use Eye-Able® on multiple devices.
Frequently asked questions from our private customers
These questions are sometimes encountered by users of the browser extension.
Purchase questions
These questions may arise at one point or another during the purchase.
Can I test Eye-Able without obligation?
We offer a 14-day trial period for all our products. There are no costs for you until the end of the trial period. You can cancel Eye-Able at any time during this period.
How can I pay Eye-Able ?
Through our payment service provider PayPal, you have the option of paying via PayPal, credit card and direct debit (SEPA). Your account will only be debited after the 14-day trial period has expired.
How do I purchase Eye-Able as a public entity?
For public institutions, we create individual offers based on your needs. Simply enter your data in our contact form. Our accessibility experts will then be happy to contact you.
How easy is the configuration of Eye-Able?
The integration of Eye-Able is designed so that you can easily complete it within 5 minutes. There are extensive instructions available for this, which you can find here.
Can I host the software on my own server?
You are completely free to choose whether you host the software on your own server or obtain it via the system we provide. Instructions for hosting yourself can be found here, instructions for moving from our servers to your own can be found here.
How do I integrate my newly configured software?
Changes will be visible either after a few days or immediately after deleting your cache.
Integration issues
How easy is the integration of Eye-Able? Of course we are happy to answer this question.
We will gladly support you
Frequently asked questions
We are happy to help you with your questions about our accessibility services.
Customer Support
Our support team will be happy to help you with your digital accessibility concerns.
The Eye-Able Blog
On our blog you will learn many useful things about our services.
