Help Centre

A brief overview of the questions you might have so far.

Frequently asked questions from our corporate clients

Our business partners ask themselves these questions from time to time.

In principle, Eye-Able® is suitable for everyone. However, the functions are aimed particularly at older people and people with disabilities. However, people who spend a lot of time in front of the PC every day also benefit from its use. The assistance software from Eye-Able is not aimed at blind users, as they use their own aids. However, the proportion of fully blind people is only a very small part of the people in the spectrum of visual impairments.

The installation is done via a simple interface to our server. The interface can be integrated into your website with a few lines of predefined code. We do the rest!

With the possibility of individualizing your content, you offer all users equal access to your information. Through contrast mode, sound output and many other functions, your visitors are able to customize your content according to their individual needs through Eye-Able® .

Contrast ratios, font sizes and keyboard navigation are specifications of WCAG and BITV. Through Eye-Able® you will be supported to comply with certain accessibility standards. To check the WCAG guidelines, we also offer the WCAG checking software, which checks the page for errors in the code. Full accessibility and therefore full legal compliance can only be implemented through customization - feel free to contact our support for more information and advice on this matter!

For this you should first of all download our extension in the Chrome Store, this is free for now and find here. For Mozilla Firefox find the extension here. If you are using the Microsoft Edge browser, please click here

For this, you just need to purchase the item listed above on this page. Then you can send your license to your browser here, contact our technical team for this. You will then receive an installation link. Press the "Synchronize now" button - your data will be sent to the extension automatically, you don't need to do anything else!

As long as you log in with your browser account that was used to make the purchase, you can use Eye-Able® on multiple devices. 

Frequently asked questions from our Private customers

These questions sometimes arise for users of the browser extension.

Purchase questions

These questions may arise at one point or another during the purchase.

We offer a 14-day trial period for all our products. There are no costs for you until the end of the trial period. You can cancel Eye-Able at any time during this period.

Through our payment service provider PayPal, you have the option of paying via PayPal, credit card and direct debit (SEPA). Your account will only be debited after the 14-day trial period has expired.

For public institutions, we create individual offers based on your needs. Simply enter your details in our contact form. Our accessibility experts will then be happy to contact you.

The integration of Eye-Able is designed so that you can easily complete it within 5 minutes. There are extensive instructions available for this, which you can find here.

You are completely free to choose whether you host the software on your own server or obtain it via the system we provide. Instructions for hosting yourself can be found here, instructions for moving from our servers to your own can be found here.

Changes will be visible either after a few days or immediately after deleting your cache.

Integration issues

How easy is the integration of Eye-Able? Of course we are happy to answer this question.

We will gladly support you

Frequently asked questions

We are happy to help you with your questions about our accessibility services.

Who benefits from digital accessibility?
Digital accessibility improves the accessibility of your systems. This benefits not only people with disabilities. Older people and people with a migration background can also better understand and experience your services.
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How does the cooperation with Eye-Able® work?
In the first step, we work with you to determine your potential in the area of digital accessibility. You are welcome to book a meeting with one of our experts for this purpose.
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Are your initial consultations free of charge?
The initial consultation on your accessibility issues is always free of charge.
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What advantages does digital accessibility offer me?
In addition to legal frameworks, you set a clear signal for inclusion. This improves your external perception. Search engine-relevant advantages can also result.
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What services does Eye-Able® offer?
Eye-Able® sees itself as a holistic service provider when it comes to digital accessibility. In addition to assistance technology and testing software, the team also tests according to the BITV standard. We impart knowledge via workshops and lectures on the subject.
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How does the onboarding process work?
After determining your potential, we search for the appropriate accessibility services for your systems. The entire process is designed to be completely transparent.
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Can I test the solutions free of charge?
You are welcome to test our software solutions extensively. You have a test period of 14 days at your disposal.
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How easy is it to integrate the Eye-Able® services?
The integration of the wizard and the testing software can be done within a few minutes. For this, you do not have to change your system as much as possible, nor do you have to invest time in the installation.
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Customer Support

Our support team will be happy to help you with your digital accessibility concerns.

The Eye-Able Blog

On our blog you will learn many useful things about our services.

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Contact

Our accessibility experts will be very happy to contact you. Together we will make your information accessible to all. 

Say Hi!

info@eye-able.com

Let's Talk

+49 176 34111673