If the provider issues an extraordinary termination due to culpable conduct on the part of the customer, the customer shall compensate the provider for all damages incurred by the provider as a result of the premature termination of the contract. However, the customer shall be entitled to prove that no damage or a lesser damage has been incurred as a result. Further rights of the provider are reserved.
In the event of premature termination of the contract, irrespective of its nature, the services already rendered by the provider shall be remunerated in accordance with the contractual agreement until the termination event takes effect. Any statutory claims of the provider shall remain unaffected by this provision. Any claims arising from this paragraph shall be settled within the scope of the claims arising by law.
In cases of force majeure, the provider is exempt from the obligation to perform. Force majeure means all unforeseen events as well as such events whose effects on the performance of the contract are not the responsibility of either party. In particular, these events include lawful industrial action, also in third party companies, as well as official measures.
The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.